At Drinkwell, customer satisfaction is a priority. If a product isn't right for you, you have the right to return it under certain conditions, detailed below.
🔁 Return deadline
In accordance with European Directive 2011/83/EU, you have a period of 14 calendar days from receipt of your order to inform us of your wish to return a product, without having to provide a reason.
📦 Return conditions
For the return to be accepted, the following conditions must be met:
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The product must not not have been used ;
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The product must be complete, in his original packaging, intact and undamaged;
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The return must be previously reported via our contact form or by email at info@drinkwell.fr ;
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Personalized products (eg: water bottles with personalized text) are neither returned nor exchanged.
🔄 Exchanges
We do not accept exchanges. If you would like a different product, please return the original product (if eligible) and place a new order.
💰 Refunds
Once your return is received and inspected, you will receive a confirmation email. If the return is validated:
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THE refund will be made via the same payment method used when ordering;
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The reimbursement will take place within a 14-day deadline from receipt of the products or proof of shipment;
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THE initial delivery charges are not refunded, unless the return is due to an error or defect on our part.
🚚 Return fees
THE return costs are the responsibility of the customer, unless the return is related to a delivery error or a defective product.
❌ Non-returnable products
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Personalized products (water bottles with engraving or personalized text);
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Opened or used products;
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Items damaged by the customer;
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Cartes-cadeaux.
📩 Contact
For any return requests, please contact us at:
📧 info@drinkwell.fr