Terms of Sales

General Conditions of Sale (GTC)

  1. Acceptance of the General Conditions of Sale

These General Conditions of Sale (GCS) constitute a contract concluded between Drinkwell S.R.L., whose head office is located at Calea Moșilor 88, Sector 3, 030167 București, Bucharest, Romania, and registered with the following information:

  • European Unique Identifier (EUID) : ROONRC.J2024024640008
  • Commercial register number : J2024024640008

The company can be reached by telephone at +40 954 932 7676 or via our form Contact.

Drinkwell is the operating company, and Drinksgood (DrinkWell) is a registered trademark owned by Drinkwell S.R.L.

These T&Cs apply to websites operated by Drinkwell, notably https://www.drinksgood.com And https://www.drinkwell.store (hereinafter “ THE SITE »  Or " SITE »»).


Products and Services

THE SITE specializes in the design and marketing of smart bottles and associated accessories, designed to improve the well-being and hydration of users.

  • Products offered :
    • Smart bottles with temperature indicator.
    • Smart bottles with built-in filters.
    • Practical accessories for transport and maintenance.
      This list is not exhaustive and may include other products or services updated regularly on THE SITE.

These T&Cs are governed by applicable Romanian and European laws. They are written in French., which prevails in the event of any discrepancy or misinterpretation due to a translation into another language.

They apply exclusively to consumers as defined in the introductory article of the Consumer Code, namely any natural person acting for purposes outside the scope of their commercial, industrial, craft, liberal or agricultural activity (hereinafter " the CLIENT "), for personal needs, not intended for resale or professional use.

The acquisition of a good or service through THE SITE implies unreserved acceptance by THE CUSTOMER of these General Terms and Conditions. These shall prevail over any other general or specific conditions not expressly agreed to by Drinkwell S.R.L. (hereinafter “ THE SOCIETY ").

THE CUSTOMER must be an adult natural person with full legal capacity to enter into a contract. Any order placed by a minor must be carried out under the responsibility and control of a holder of parental authority. For the purposes of this Agreement, the term " CUSTOMER " means the person with whom the purchase-sale relationship is established and who is invoiced for the order.

If THE CUSTOMER does not wish to accept these conditions, he is invited not to continue using the SITE. Of course, THE CUSTOMER needs clarification regarding these T&Cs, he can contact DRINKWELL via the contact form.

The T&Cs are accessible at any time on THE SITE.

 

  1. Restrictions on Use

All contents of this SITE (texts, images, videos, etc.), including pages, downloadable documents and any other material, are the exclusive property of Drinkwell S.R.L. and/or its partners. The SITE is protected by international copyright and trademark laws. Any reproduction, modification, or distribution of content is strictly prohibited without the prior written permission of Drinkwell S.R.L.

You can use THE SITE solely for personal use or for your company's internal needs. Any other use, including for commercial or public purposes, without prior written permission is prohibited.

Any simple or hypertext link to this site is strictly prohibited without the express written consent of Drinkwell S.R.L.

Any failure to comply with these restrictions on use constitutes a violation of applicable intellectual property laws and may give rise to civil and/or criminal penalties, depending on applicable laws.

 

  1. Trademark Notice

Drinkwell, its logo, Drinksgood (DrinkWell) and all associated marks are registered trademarks of Drinkwell S.R.L. and/or its subsidiaries. These brands are protected by applicable intellectual property laws, including applicable European regulations.

Unauthorized use of these trademarks, or any other intellectual property present on THE SITE, is strictly prohibited. Any infringement may give rise to legal action in accordance with the legal provisions in force in the European Union and in the countries where protection is applicable.

Any unauthorized use of the Marks constitutes a violation of the intellectual property rights of Drinkwell S.R.L. and may give rise to:

  • Civil or criminal proceedings in accordance with applicable laws.
  • The claim for damages for the injuries suffered.

 

  1. Disclaimer and Limitation of Liability
    1. 4.1. Nature of the information and services provided

THE SITE and the information contained therein is provided "as is" without express or implied warranty, including, but not limited to:

  • The warranties of merchantability,
  • Fitness for a particular purpose,
  • The absence of counterfeiting or errors.

Drinkwell S.R.L. makes every effort to ensure the accuracy of the information published on THE SITE, but does not guarantee that it will be free from errors, interruptions, or malware. THE CUSTOMER is required to check the relevance and accuracy of the information provided before using it.

    1. 4.2. Limitation of liability

To the extent permitted by applicable law, Drinkwell S.R.L. declines all responsibility for:

  • Direct, indirect, special, consequential or punitive damages resulting from the use or inability to use THE SITE, its services or associated content;
  • Loss of data, loss of revenue, or business opportunities related to the use of THE SITE ;
  • Damage caused by malware (such as viruses, Trojan horses or other computer threats) affecting the equipment or data of the CUSTOMER, except in the event of intentional misconduct or gross negligence on the part of Drinkwell S.R.L. ;
  • Services provided by third parties accessible via THE SITE, including, but not limited to, payment platforms, delivery services or external content.

Recommendations to the CUSTOMER : Drinkwell S.R.L. recommends to CUSTOMER to take the necessary measures to protect their devices and data, including using up-to-date antivirus software.

    1. 4.3. Limited liability in the event of recognized damage

If a responsibility of Drinkwell S.R.L. is recognized despite the above exclusions, it will be strictly limited:

  • To the total amount paid by the CUSTOMER for the products or services concerned during the last six (6) months preceding the event giving rise to the damage;
  • Or, if this amount is lower, to a maximum sum of 100 EUR.
    1. 4.4.Minimal legal exceptions

In cases where limitations of liability cannot be excluded in accordance with applicable mandatory law, Drinkwell S.R.L. limits its liability as follows:

  • Bodily injury or death: Drinkwell S.R.L. recognizes its liability only in the event of bodily injury or death directly caused by willful misconduct or gross negligence.
  • Consumer protection: Under European consumer protection regulations, any liability will be strictly limited to what is imperatively required by applicable legislation, and only to the extent provided for by such legislation.
    1. 4.5.Exclusion of implied and indirect warranties
  • No implied or indirect warranty may be granted, except if expressly stipulated in these T&Cs or required by applicable law.
    1. 4.6. Safeguard clause
  • If any provision of this clause is held by a court of competent jurisdiction to be invalid, unenforceable or inconsistent with applicable law, the remaining provisions shall remain in full force and effect.
  • The invalidated provision shall be interpreted in a manner that reflects as nearly as possible the original intention of the parties, in accordance with applicable law.
  • THE CUSTOMER must notify any damage or defect related to the use of THE SITE within a period of 30 days following its discovery for its claim to be admissible.

 

  1. Product Availability
    1. 5.1.Displaying availability

The products offered on THE SITE are displayed subject to availability. Stocks are updated regularly, but discrepancies may occur due to simultaneous order processing.

  • Products in stock : Products indicated as in stock are normally available for immediate dispatch. Except in exceptional circumstances.
  • Products out of stock : If a product is not available at the time of ordering, the CUSTOMER will be informed as soon as possible by email or telephone.
    1. 5.2. In case of unavailability

In the event that an ordered product is unavailable after validation of the order:

  • Cancellation of order : THE SOCIETY reserves the right to cancel the order for this unavailable product. The CUSTOMER will be refunded within 14 calendar days from the date of notification of cancellation.
  • Alternative offer : An alternative solution may be offered to the CUSTOMER, such as a similar product or credit usable on THE SITE.
    1. 5.3. Pre-order products

Some products may be offered for pre-order with an indicative availability date. Delivery will be made as soon as the product is available. In the event of a significant delay, the CUSTOMER will be informed and will have the option to cancel their pre-order and receive a refund. In the event of cancellation, the CUSTOMER will receive a full refund within 14 calendar days.

    1. 5.4. Product Images

The product images displayed on THE SITE are non-contractual and may vary slightly due to design or packaging updates. These variations do not affect the main features or functionality of the product.

    1. 5.5. Reservation of rights

Drinkwell S.R.L. reserves the right to modify at any time the availability of the products displayed on THE SITE, without prior notice. These changes will not affect orders already confirmed.

In the event of a manifest error in the display of prices or availability (in particular due to technical anomalies), Drinkwell S.R.L. reserves the right to cancel the order and reimburse the CUSTOMER within a maximum period of 14 calendar days.

  1. Pricing and Tax Policy
    1. 6.1. Display of prices

The prices of the products offered on THE SITE (www.drinksgood.com) are indicated:

  • In euros (€) for customers in the Eurozone and international customers wishing to pay in euros.
  • In US dollars (USD) for customers residing in the United States and other international markets.
  • In Romanian leu (RON) for customers located in Romania.
  • In Moldovan leu (MDL) for customers located in Moldova.

The prices displayed include or exclude taxes according to the legislation applicable in the country of residence or delivery of the CUSTOMER, which will be specified when confirming the order.

    1. 6.2. Currency conversion and choice of currency
  • Currency selection : THE CUSTOMER can choose the desired currency directly on THE SITE using the dedicated menu.
  • Currency conversion : If a currency other than the one initially displayed is selected, prices will be automatically converted according to the exchange rate in effect at the time of purchase.
  • Bank charges : Additional conversion or transaction fees may be applied by the CUSTOMER's bank or payment provider. Drinkwell S.R.L. declines all responsibility for these costs.
    1. 6.3. Price validity
  • The prices displayed on THE SITE are subject to change at any time without notice.
  • The products will be invoiced at the rate in effect at the time the order is validated.

Pricing errors : In the event of a manifest error in the display of a price (for example, an abnormally low amount), Drinkwell S.R.L. reserves the right to cancel the order after notifying the CUSTOMER. A full refund will be issued if payment has already been made.

    1. 6.4. Promotions and discounts
  • Promotions and discounts displayed on THE SITE are valid only during the specified period and while stocks last.
  • Promotions are not not cumulative, unless explicitly stated otherwise in the offer.
  • Once the promotional period has expired, the CUSTOMER can no longer benefit from it, even if the products remain in their basket or if the order has not yet been finalized.
    1. 6.5. Applicable taxes
  1. European Union:
    • Prices include VAT applicable in the country of delivery, in accordance with European rules on the taxation of distance sales.
  1. Romania and Moldova:
    • Prices include local VAT or any other applicable tax, in accordance with current legislation.
  1. United States and Canada:
    • Prices displayed do not include local taxes (example: sales tax in the United States, GST/QST in Canada). THE CUSTOMER is responsible for paying these taxes when finalizing the order.
    1. 3.6. Customs duties and import taxes

For deliveries outside the European Union:

  • The possible customs duties And local taxes are the responsibility of the CUSTOMER.
  • These fees must be paid to the local customs or tax authorities, in accordance with the regulations of the destination country.
  • Drinkwell S.R.L. is not responsible for these costs and cannot provide a preliminary estimate.
    1. 3.7. Refunds and delivery charges
  • In case of refund, the delivery costs paid by THE CUSTOMER are not refundable, except in the event of an error or defect attributable to Drinkwell S.R.L..
  • Return costs, if applicable, also remain the responsibility of the CUSTOMER, unless otherwise provided in these T&Cs.

 

  1. Right to retract
    1. 7.1. Right of withdrawal for standard products

In accordance with the Directive 2011/83/EU, THE CUSTOMER has a period of 14 calendar days from receipt of the order to exercise its right of withdrawal without having to provide a reason.

  • Notification : THE CUSTOMER must notify their decision to withdraw via the contact form or by email to info@drinkwell.fr before the deadline expires.
  • Return of products :
    • Products must be returned in their original condition, unused, complete and in their original packaging.
    • Return costs are the responsibility of the CUSTOMER, except in the event of an error or defect attributable to Drinkwell S.R.L.
  • Refund : THE CUSTOMER will be refunded within 14 calendar days from receipt of returned products or proof of shipment provided, whichever comes first. Initial delivery charges are non-refundable.
    1. 7.2.Exceptions to the right of withdrawal

The right of withdrawal does not apply to:

  • Personalized products or manufactured according to the specifications of the CUSTOMER.
  • Perishable products or likely to deteriorate quickly (example: vitamins).
    1. 7.3. Right of withdrawal for subscriptions

For subscriptions taken out on THE SITE :

  • Before the first delivery : THE CUSTOMER may exercise his right of withdrawal within a period of 14 calendar days from the date of subscription, provided that the first delivery has not yet been made.
  • After the first delivery : The right of withdrawal does not apply to perishable products delivered as part of the subscription.
  • Termination : After the first delivery, THE CUSTOMER may terminate his subscription at any time, according to the termination conditions defined in these T&Cs.
    1. 7.4. Obligations of Drinkwell S.R.L.

Drinkwell S.R.L. undertakes to:

  • Provide clear information on the eligibility of products for the right of withdrawal before confirming the order.
  • Process withdrawal requests within 5 working days from their receipt.
    1. 7.5.Exercising the right of withdrawal

To exercise your right of withdrawal, THE CUSTOMER must :

  1. Inform Drinkwell S.R.L. of his decision via the contact form or by email.
  2. Provide the following information:
    • Order number.
    • Description of the products concerned.
  1. Ship products within 14 calendar days following the notification of withdrawal.

 

  1. Termination of Subscriptions

The CLIENT may terminate their subscription at any time by complying with the following terms:

    1. 8.1.Notification :

The termination request must be made via the contact form or by email, with at least 24 hours notice 5 working days before the next scheduled delivery date.

    1. 8.2. Effect of termination:
    • Any termination made within the time limits will take effect at the end of the current period. No new deliveries will be made after this date.
    • If termination occurs after the notice period, the next delivery will be made, and the termination will take effect for subsequent deliveries.
    1. 8.3. Refunds:
    • Products already shipped or in preparation are not refundable.
    • Any advance payments for periods not yet started will be reimbursed within 14 calendar days after validation of the termination.
    1. 8.4. Return costs and reimbursement
  • Return costs are the responsibility of the CUSTOMER, except in the case of a defective product or a delivery error attributable to Drinkwell S.R.L.
  • The refund will be made within 14 days from receipt of the returned products or proof of shipment provided by the CUSTOMER, whichever comes first.
    1. 8.5. Obligation to provide information regarding excluded products

For perishable or personalized products, the CUSTOMER is informed that these products are not eligible for the right of withdrawal, in accordance with Article 16 of Directive 2011/83/EU. This information is recalled before the order is validated.

  1. Payment and Security
    1. 9.1. Payment Methods

THE SITE accepts the following payment methods:

  • Bank card: Visa, MasterCard, American Express.
  • PayPal: Available for orders placed via THE SITE.
  • Cash on Delivery (COD): Available only in Romania and Moldova.

All payments must be made in the currency specified when ordering.

    1. 9.2. Payment Security
  • Payments made on THE SITE are processed through secure systems that comply with international standards, including the Payment Card Industry Data Security Standard (PCI DSS).
  • Bank card information is not stored by Drinkwell S.R.L. and are directly transmitted in encrypted form to secure payment gateways.
  • The SSL (Secure Socket Layer) protocol is used to ensure the confidentiality and protection of data exchanged between the CUSTOMER and the SITE.
    1. 9.3.Verification and validation of payments
  • To prevent fraud, Drinkwell S.R.L. reserves the right to request additional information or supporting documents before confirming an order.
  • In case of suspected fraud, the order may be suspended or cancelled, with prior notification to the CUSTOMER.
    1. 9.4. Payment refused or transaction failed
  • If the payment is declined or fails, the order will not be confirmed. CUSTOMER will have to verify the information provided or use another payment method.
  • Drinkwell S.R.L. cannot be held responsible for any additional charges applied by the bank of the CUSTOMER, such as exchange or international transaction fees.
    1. 9.5. Cash on Delivery (COD)
  • Cash on delivery is only available in Romania and Moldova for certain order categories. CUSTOMER must prepare the exact amount to be given to the carrier.
  • In the event of refusal of payment upon delivery, the order will be cancelled, and additional charges may be applied to cover the costs incurred.
    1. 9.6. Refund Policy
  • Repayment Terms
    • Refunds for payments made will be made via the same payment method used when ordering, unless otherwise agreed in advance with Drinkwell S.R.L.
    • Refund times may vary depending on the payment provider, but will not exceed 14 calendar days after validation of the reimbursement request.


  • Conditions for initiating a refund

A refund may be initiated in the following cases:

    • Cancellation of order before shipment: If the CUSTOMER cancels his order before it is shipped, the total amount paid will be refunded.
    • Product Return: If the CUSTOMER returns a product under the conditions defined by the right of withdrawal or the legal guarantee, the refund will be made after receipt and verification of the returned product.


  • Exclusions et limitations
    • Delivery charges: The delivery charges initially paid by the CUSTOMER are not refundable, except in the event of an error attributable to Drinkwell S.R.L. (example: defective or incorrect product).
    • Ineligible Products: Personalized, perishable, or damaged products are not eligible for a refund unless otherwise required by law.
    • Return costs: Return costs are the responsibility of the CUSTOMER, except in the event of a defective product or an error in the order.

 

  1. Cash on Delivery (COD) Policy
    1. 10.1. Availability of the COD
  • COD is only available for deliveries in Romania And Moldova.
  • This payment method is not applicable for international orders outside these regions.
    1. 10.2. Order Confirmation
  • Orders placed with the COD option will be confirmed by email or phone before shipment. Customers must provide accurate contact information to ensure successful confirmation.
    1. 10.3. Payment on Delivery
  • Payment is collected upon delivery, in local currency (RON for Romania, MDL for Moldova).
  • Customers should prepare the exact amount, as delivery agents may not have change.
    1. 10.4. Refusal of Delivery
  • In the event of refusal of delivery without valid justification (product defect or service-related problem), the order will be cancelled, and processing and logistics costs may be charged.
    1. 10.5. Returns and Refunds
  • COD orders are eligible for returns and refunds under the same conditions as prepaid orders. Refunds will be issued via bank transfer or store credit (no cash refunds).
    1. 10.6. Right to Refuse the COD
  • Drinkwell reserves the right to refuse the COD option for certain orders, in particular in the following cases :
    • History of deliveries refused by the customer.
    • Orders exceeding a certain value limit.
    • Delivery to areas considered difficult to access or at risk.
    1. 10.7.Notifications et Communication
  • Customers will receive a notification confirming shipment and the expected delivery date. Delivery agents may contact the customer the same day to confirm availability.

 

  1. After-Sales Service (SAV)
    1. 11.1.Commitment of Drinkwell S.R.L.

Drinkwell S.R.L. is committed to providing quality after-sales service, in accordance with applicable European regulations, in order to guarantee the satisfaction and follow-up of its customers after purchase.

    1. 11.2. Terms of access to after-sales service

After-sales service is available for any product purchased directly on THE SITE (www.drinksgood.com) :

    1. 11.3.Contact SAV :

A response will be provided within 5 working days following receipt of the request.

    1. 11.4. Services covered by after-sales service

After-sales service includes:

  • Assistance technique :
    • Assistance with the use, configuration or maintenance of products (e.g. smart bottles).
  • Repairs and replacements:
    • Diagnosis and repair in case of malfunction.
    • Replacement of defective products within the framework of applicable legal or commercial guarantees.
  • Personalized advice:
    • Recommendations for optimizing product usage and resolving minor issues.
    1. 11.5. Conditions of eligibility for after-sales service

To benefit from after-sales service, THE CUSTOMER must provide:

  • A valid proof of purchase (invoice or order confirmation).
  • A detailed description of the problem encountered, with photos or videos if necessary.
    1. 11.6. Costs associated with after-sales service
  • Products under warranty: After-sales service (diagnosis, repair or replacement) is free, except in cases of damage caused by improper use.
  • Products out of warranty:
    • A quote will be provided before any intervention.
    • Any costs (parts, labor, shipping) will be borne by the CUSTOMER.
    1. 11.7. After-sales service exclusions

After-sales service does not cover:

  • Damage resulting from misuse, improper maintenance or unauthorized modifications.
  • Normal wear and tear of products or consumable parts (e.g. filters or accessories).
  • Products not purchased directly on THE SITE.
    1. 11.8. Time limit for processing requests

Drinkwell S.R.L. strives to resolve requests within 15 working days after receipt of the product or necessary information. If a longer intervention is required, THE CUSTOMER will be informed of additional delays.

    1. 11.9. Applicable guarantees

After-sales service is carried out in accordance with the legal and commercial guarantees detailed in article [17.1 Legal Guarantee].

Complaints and follow-up

In the event of an unresolved problem or dispute concerning after-sales service, THE CUSTOMER may:

  • Contact our customer service for further follow-up.
  • Use an approved mediator or the ODR platform for an amicable resolution.

 

  1. Applicable Law and Jurisdiction
    1. 12.1. Applicable Law

These General Terms and Conditions are governed by the laws applicable in the European Union, and more specifically by Romanian law, due to the registered office of Drinkwell S.R.L. located in Romania.

However :

  • If THE CUSTOMER resides in another Member State of the European Union, he benefits from the mandatory protections provided by the laws of his country of residence, in accordance with theArticle 6 of the Rome I Regulation.
  • For customers residing in UNITED STATES or to Canada, mandatory protections provided by local consumer rights laws will be respected.
    1. 12.2. Competent Jurisdiction

In the event of a dispute relating to the interpretation, validity or execution of these General Terms and Conditions:

  1. Consumers residing in the European Union :
    • In accordance with the Regulation (EU) No 1215/2012 (Brussels I bis), THE CUSTOMER may initiate legal proceedings either before the courts of his place of residence or before the courts of the registered office of Drinkwell S.R.L. in Romania.
  1. Consumers residing outside the European Union :
    • Disputes will be submitted to the competent courts in accordance with the conflict of laws rules applicable in the local jurisdiction.
    1. 2.3. Amicable Resolution of Disputes

Before any legal proceedings, the parties undertake to seek an amicable solution. To this end:

  • THE CUSTOMER may use an approved mediator, in accordance with applicable European and local legislation. Details of the mediator can be obtained upon request via the contact form.
  • THE CUSTOMER can also use the online dispute resolution (ODR) platform made available by the European Commission, accessible at the following address: https://ec.europa.eu/consumers/odr.
    1. 2.4. Contractual Exceptions

For professionals or companies, any dispute will be submitted exclusively to the competent courts of the registered office of Drinkwell S.R.L. in Romania, unless specifically agreed between the parties.

 

  1. Product Warranty
    1. 13.1. Legal guarantee

In accordance with the Directive (EU) 2019/771, THE CUSTOMER benefits from a legal guarantee of conformity:

  • Duration : THE CUSTOMER may request the repair, replacement or reimbursement of a product presenting a defect of conformity noted within a period two months from delivery.
  • Presumption of default : Any lack of conformity occurring in the 12 months following delivery is presumed to have existed at the time of delivery, unless proven otherwise by Drinkwell S.R.L. Some Member States may extend this period.
  • Reporting obligation : THE CUSTOMER must report any lack of conformity within a period of two months from its discovery to be able to benefit from the guarantee, unless national provisions provide for a different period.
    1. 13.2. Legal guarantee against hidden defects

THE CUSTOMER also benefits from a legal guarantee against hidden defects, provided for by the applicable national laws, under the rules harmonized within the European Union:

  • Terms : This warranty applies to defects that render the product unfit for its intended use or significantly reduce that use.
  • Deadline : THE CUSTOMER has a period of two years from the discovery of the hidden defect to take legal action.
  • Solutions : THE CUSTOMER may request a full refund (restitution) or a reduction of the price (estimated action), depending on the national laws in force.
    1. 13.3. Procedure for exercising the guarantee

To benefit from one of these guarantees, the CUSTOMER must :

  1. Contact customer service via the contact form or by email to info@drinkwell.fr.
  2. Provide the following:
    • A precise description of the defect observed.
    • A valid proof of purchase (invoice or order confirmation).
    • If possible, photos or any other evidence of the defect.
    1. 2.4.Warranty Exclusions

Legal guarantees do not cover:

  • Damage resulting from a incorrect use, improper maintenance or unauthorized modifications.
  • L'normal wear and tear products.
  • Products damaged as a result of a accident or a neglect.
    1. 2.5.Application of national legislation

The legal guarantees described above apply in addition to the rights recognized by the national laws applicable in the Member State where the CUSTOMER.

    1. 2.6. Processing times

Drinkwell S.R.L. undertakes to review requests within 10 working days and provide a solution (repair, replacement or refund) in accordance with regulations.

    1. Return costs:
      In the event of a defect covered by the legal or commercial guarantee, the return and resending costs are the responsibility of Drinkwell S.R.L.

 

  1. Privacy policy
    1. 14.1.Commitment of Drinkwell S.R.L.

The confidentiality and security of our customers' personal data is a priority for Drinkwell S.R.L.We comply with applicable laws, including:

  • THE General Data Protection Regulation (GDPR) in the European Union.
  • THE California Consumer Privacy Act (CCPA) for California residents.
  • There Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada.

For more information, we invite you to consult our Full Privacy Policy, accessible at any time on THE SITE (www.drinksgood.com).

    1. 14.2. Data collected and purposes

We collect and use the following personal data:

  1. Data collected:
    • Identification data : Name, address, telephone number, email.
    • Payment details : Information related to your purchases and transactions.
    • Navigation data : Browsing history, cookies (see Cookies Policy).
    • Customer preferences : Order history, purchasing preferences.
  1. Purposes of processing:
    • Order processing : Validation, delivery and tracking of orders.
    • Customer Service : Response to requests, management of returns and complaints.
    • Marketing : Sending promotional offers or newsletters (with prior consent).
    • Improving services : Analysis of browsing behaviors to optimize the user experience.
    • Legal compliance : Retention of invoices for tax obligations.
    1. 2.3. Legal bases for processing

The processing of your personal data is based on:

  • Execution of the contract : Processing of orders and delivery of products.
  • Consent : Marketing, use of analytical and advertising cookies.
  • Legal obligations : Compliance with tax and regulatory obligations.
  • Legitimate interest : Fraud prevention, service improvement.
    1. 2.4. Data retention

Your personal data is stored:

  • Order-related data : 10 years to meet legal obligations.
  • Marketing data : Until you withdraw your consent.
  • Cookies : Up to 13 months, in accordance with European regulations.
    1. 2.5. User rights

Under applicable laws, you have the following rights:

  1. European Union (GDPR) :
    • Access : Obtain a copy of the personal data held.
    • Correction : Correct inaccurate or incomplete data.
    • Deletion : Request deletion of data under certain conditions.
    • Opposition : Refuse the processing of your data for direct marketing.
    • Portability : Receive your data in a readable format or request its transfer to a third party.
  1. United States (CCPA) :
    • Access and information : Request a list of data collected and its use.
    • Deletion : Delete your data, except for legal exceptions.
    • Refusal of sale : While we do not sell your data, you can opt out of any future sharing.
  1. Canada (LPRPDE) :
    • Access and rectification : Obtain and correct your personal information.
    • Withdrawal of consent : Withdraw your consent for certain processing, unless required by law.
    1. 3.6. Data security

We implement appropriate technical and organizational measures to guarantee the security of your data:

  • Data encryption during transactions.
  • Strict access control to limit access to sensitive information.
  • Regular audits to identify and correct vulnerabilities.
    1. 3.7.Exercise of rights

To exercise your rights, you can contact our dedicated service:

We will respond to your request within a maximum of 30 days.

 

  1. Cookies Policy
    1. 15.1. Use of cookies

THE SITE uses cookies and similar technologies to improve the user experience, personalize content, and ensure the proper functioning of the site. Cookies are also used for analytical and marketing purposes.

    1. 15.2.Consentement

In accordance with European regulations, during the first visit to THE SITE, a cookie banner informs THE CUSTOMER of their use.

  • Necessary cookies : These cookies are essential for the operation of the site and do not require consent.
  • Non-essential cookies : These cookies (analytical, advertising) require the prior consent of the CUSTOMER.

The CLIENT can accept, refuse or customize their consent via the banner or by changing their preferences at any time.

    1. 15.3. Cookie management

The CLIENT can manage or disable cookies:

  • From the cookie manager available on THE SITE.
  • From your browser settings to block or delete existing cookies.
    1. 15.4. Types of cookies used
  1. Essential cookies: Essential to enable navigation and use of main features (e.g. shopping cart, login).
  2. Analytical cookies : Used to analyze site performance and understand its usage (example: Google Analytics).
  3. Advertising cookies : Allows you to personalize the advertisements displayed based on preferences and browsing history.
  4. Third-party cookies : Placed by partners or external services (example: social networks, payment providers).
    1. 4.5. Conservation of cookies
  • Session cookies : Automatically deleted when the browser is closed.
  • Persistent cookies : Kept for a maximum period of 13 months, in accordance with applicable laws.
    1. 4.6. Your rights regarding cookies

The CLIENT has the right to:

  • Be informed on the use of cookies.
  • Manage or withdraw consent at any time via the cookie manager or your browser settings.
  • File a complaint with the competent authority (example: CNIL in France) in the event of non-compliance with the applicable rules.
    1. 4.7.Contact

For any questions regarding cookie management, THE CUSTOMER can contact Drinkwell S.R.L. via :

 

  1. Consumer Rights Outside Europe
    1. 16.1.Applicabilité

Although these T&Cs are primarily written for the European market, Drinkwell S.R.L. also respects the rights of consumers residing in UNITED STATES and to the Canada, in accordance with the laws applicable in these jurisdictions.

    1. 16.2. American Consumer Rights

Consumers residing in the United States, including California, have the following rights under the California Consumer Privacy Act (CCPA) :

  • Right to information : THE CUSTOMER may request information on the categories of personal data collected, the purposes of their processing, and the third parties with whom they are shared.
  • Right of access : THE CUSTOMER may request a copy of personal data collected over the past 12 months.
  • Right to erasure : THE CUSTOMER may request the deletion of their personal data, except for exceptions provided for by law.
  • Right to opt out of data sales : Although Drinkwell S.R.L. does not sell personal data, this right is guaranteed if such a practice were to be introduced.
    1. 16.3.Canadian Consumer Rights

Consumers residing in Canada have the following rights under the Personal Information Protection and Electronic Documents Act (PIPEDA) :

  • Right to transparency : THE CUSTOMER can be informed about how their personal information is collected, used, and protected.
  • Right of access and rectification : THE CUSTOMER may request a copy of their personal information and correct any inaccurate information.
  • Right to withdraw consent : THE CUSTOMER may withdraw consent to the processing of their data, unless such processing is necessary for the performance of the contract or a legal obligation.
    1. 16.4. Primacy of Local Laws

In the event of a conflict between these T&Cs and mandatory local laws, the latter shall prevail to ensure the CUSTOMER the most favorable protections.

  • European Union : In accordance with the Rome I Regulation, European consumers retain the protections of their country of residence.
  • United States and Canada : The mandatory local rules of the respective jurisdictions will apply.
    1. 16.5. Exercise of Rights

To exercise their rights, consumers can contact Drinkwell S.R.L. :

    1. 16.6.Commitment of Drinkwell S.R.L.

Drinkwell S.R.L. undertakes to:

  • Comply with local laws applicable in each jurisdiction.
  • To provide a high level of protection to all its customers, regardless of their place of residence.
  • Process consumer rights requests within a maximum period of 30 days.

 

  1. Separability

If any provision of these Terms and Conditions is held by a court of competent jurisdiction to be invalid, unenforceable or contrary to law, then such provision shall be limited or modified to the extent necessary to be rendered valid and compliant with applicable law, while reflecting as much as possible the original intention of the parties.

The other provisions of the T&Cs will remain in full force and effect, unless otherwise provided by law.

 

  1. Changes to the General Conditions of Sale (GCS)
    1. 18.1.Notification of changes

Drinkwell S.R.L. reserves the right to modify or update these General Conditions of Sale at any time, in order to:

  • Comply with legal or regulatory developments.
  • Respond to changes in the services or products offered.
  • Take into account changes in the organization or operational conditions of the company.

Customer Notification:

  • Display on the site : Any update to the T&Cs will be published on THE SITE (www.drinksgood.com), in a dedicated section.
  • Message to registered customers : Customers with an active account or subscription will receive a notification by email or via their customer area.
    1. 18.2. Acceptance of modifications
  • The amendments come into effect upon publication on THE SITE, unless otherwise stated.
  • THE CUSTOMER is invited to regularly consult the T&Cs to be aware of any changes.
  • Continued use of the site or placing an order after the publication of the new T&Cs constitutes acceptance of the modifications by THE CUSTOMER.
    1. 18.3. Impact on existing orders

Changes to the T&Cs do not affect orders or subscriptions validated before they come into effect. These orders remain governed by the version of the T&Cs applicable at the time of their validation.

    1. 18.4. Consultation of previous versions

On request, THE CUSTOMER can access previous versions of the T&Cs by contacting Drinkwell S.R.L. via the contact form or by email to info@drinkwell.fr.

 

  1. Last updated

Current date: 15 May 2025

Collection de bouteilles réutilisables DrinkWell® aux couleurs variées, illustrant l’engagement écologique de la marque pour réduire les déchets plastiques.

What color are you?

Your daily hydration partner

see the collection